Privacy Policy

1. Introduction

Noviqe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our educational platform ("the Service").

Because many of our users are students and may be minors, we take extra care to protect personal data in accordance with GDPR, CCPA, COPPA, and other applicable privacy laws.

By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, school name (optional), and selected IB subjects.
• Profile Information: Profile photo, exam dates, timezone, study preferences.
• Study Data: Your answers to questions, study session activity, AI feedback, custom notes, and progress information.
• Communications: Messages sent to customer support or feedback forms.
• Payment Information: Billing details processed securely by Stripe (we do not store your full payment information).

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, time spent studying, click activity.
• Device Information: Browser type, device type, operating system.
• Log Data: IP address, country/region, access times.
• Cookies & Tracking Technologies: As described in our Cookie Policy (preferences, authentication, analytics).

2.3 Information from Third Parties

• Authentication Providers: If you sign in through Google or another provider, we receive limited information such as your name and email.
• Analytics Services: Aggregated, anonymized usage statistics to improve platform performance.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Personalize your learning experience
• Generate AI-powered study recommendations
• Deliver practice questions, predictions, and analytics
• Create personalized study plans
• Communicate about updates, account changes, and support
• Process payments and manage subscriptions
• Improve our platform and develop new features
• Protect the security and integrity of the Service
• Comply with legal obligations and enforce policies

We do not sell your personal information.

4. AI and Machine Learning

Noviqe uses AI systems to:

• Analyze study patterns and performance
• Generate feedback on written answers
• Predict likely exam performance
• Create adaptive study plans
• Suggest weak areas and learning priorities

Your study data is processed by these AI models to provide insights and recommendations. We do not sell or share personal learning data with advertisers or commercial third parties.

5. Data Sharing and Disclosure

We may share your information with:

✔ Service Providers

Companies that help us run the platform (hosting, analytics, email delivery, customer support, payment processing).

✔ Legal Compliance

When required by law, in response to valid requests, or to protect our rights.

✔ Business Transfers

If Noviqe is involved in a merger, acquisition, or sale of assets, your information may be transferred with appropriate protections.

✔ With Your Consent

When you explicitly agree to share information (for example, connecting with a parent or teacher dashboard, if we add one later).

We NEVER:

• Sell personal information
• Share student data for targeted advertising
• Allow data brokers to access your information

6. Data Security

We use industry-standard measures to protect your data, including:

• TLS/SSL encryption in transit
• Encryption at rest
• Secure password hashing (bcrypt/argon2)
• Strict access controls and employee data-limit policies
• Regular security testing and audits
• Protected data centers

Despite these measures, no online transmission is 100% secure. You use the Service at your own risk.

7. Data Retention

We retain your data only as long as necessary to provide the Service.

After you delete your account:

• Personal data is removed within 30 days
• Backups may persist for up to 90 days
• Anonymized data (e.g., analytics) may be kept indefinitely
• Transaction information may be retained for legal/tax purposes

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Delete your data ("Right to be Forgotten")
• Download/Port your data
• Object to or restrict certain processing
• Opt out of marketing communications
• Withdraw consent where consent is the legal basis

You can exercise these rights by contacting: privacy@noviqe.com

We may need to verify your identity before processing requests.

9. Children's Privacy

Our Service is designed for users aged 13 and older.

• We do not knowingly collect personal information from children under 13 without parental consent.
• If we discover data collected from a child under 13 without proper consent, we will delete it promptly.
• Parents or guardians can request access to or deletion of their child's information at: privacy@noviqe.com

10. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We implement appropriate safeguards (such as Standard Contractual Clauses under GDPR) to protect your data during such transfers.

11. Third-Party Links

The Service may include links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notifications.

Continued use of the Service after changes means you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Privacy: privacy@noviqe.com

General inquiries: hello@noviqe.com