Gathering user feedback
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Flip to reveal answersWhy test users and clients separately?
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Question
Why test users and clients separately?
Answer
They answer different questions — users about the body and the task, clients about budget, installation and what the organisation owns — and in one room the client talks while the users agree.
Question
How do you get data rather than politeness from a prototype test?
Answer
Decide the measurement before the session, give a task rather than an opinion prompt, say nothing and do not help, record behaviour as well as words, and ask the open question only at the end.
Question
How does a comment become a design change?
Answer
Pair it with what was observed, work out what it means about the design, then decide the change — and retest with the same task, users and measurement.
Question
When is "no change" the right response to feedback?
Answer
When the behaviour does not support the words: three users calling a tool heavy while nobody slows down is worth recording and watching, not redesigning for.
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Topic 6.2 hub
Modelling and prototyping
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