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All 4 Flashcards — Task analysis
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Question
What is a task analysis?
Answer
A breakdown of a user's goal into the steps and sub-steps they actually perform, built from observation, used to find where the task goes wrong.
Question
Why must the top of a task analysis be the user's goal?
Answer
A goal written as the product's function assumes the solution. "Get the child safely strapped in" leaves every design open; "operate the harness" does not.
Question
What is a critical point?
Answer
A step where errors happen, where the task takes far longer than it should, or where users abandon it. Each one becomes a specific design improvement.
Question
Why is a task analysis uneven in depth?
Answer
You add sub-steps only where users hesitate, struggle or make mistakes. Breaking every step to the same depth produces a big diagram that points at nothing.
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Topic 5.1 hub
User-centred design
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Design Technology exam skills
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