Topic 5.1: User-centred design Questions

Research into a hospital car-park ticket machine found that 71% of users are visitors aged over 55, that 14 of 20 observed users queued behind someone needing help, that interviews repeatedly mentioned arriving anxious and short of time, and that the machine faces direct afternoon sun. Present a primary persona based on this research.

A waterproof lantern has a hanging hook for a tent. Outline its likely target user group.

A compact bike pump fits in a jersey pocket. Outline its likely target user group.

A large-button timer has a loud alert and high-contrast display. Outline one suitable user group.

What is the blind spot of user observation?

A team is designing a shopping trolley for users with limited mobility. Apply two research methods to this population and explain what each would contribute.

Which of these is a usable user-centred research question?

Why does a research plan state the design decision each question will settle?

Which of these is an ANALYSED finding rather than raw data?

What are the four parts of a user-centred research plan?

A designer wants to know WHERE in a task users go wrong. Which method suits the question best?

What makes a persona the PRIMARY persona?

Why should a persona's goal be written in the user's terms rather than the product's?

What are demographics used for in user-centred research?

A user who has not used a ticket machine for a month makes three mistakes on their next visit. Which usability objective is failing?

In a task analysis, what makes a step a CRITICAL point?

Apply task analysis to a wheelchair user withdrawing cash from an outdoor cash machine, and identify two critical points with an improvement for each.

Which list gives the five usability objectives?

Which of these is a valid measurement of LEARNABILITY?

What is a persona?