Unit 5: Operations Management
Topic 5.1: Introduction to Operations Management Questions
Practice 20 exam-style questions for IB Business Management Topic 5.1. Review the question stems below, then unlock the full Question Bank to access markschemes, model answers, and AI grading.
1describe2 marks
2026
Kingfisher Opticians sells glasses, which are made to order in a workshop, and gives eye tests in its high-street branches.
Describe one difference between operations for the glasses and for the eye tests.
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What is the difference between the secondary and the tertiary sector?
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Which activity belongs to the primary sector?
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Define the primary sector of the economy.
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What does operations management involve?
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Define the term operations management.
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2026
Marlow Hair is a salon with five stylists. Customers book a cut and colour and spend about two hours in the chair.
State two features of a service.
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State one example of a business in each of the three sectors.
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Unlock Question9calculate2 marks
2026
On a sunny afternoon one of Northgate Dairy’s kiosks expects 90 customers between 2 and 3 p.m. One server serves about 30 customers an hour.
Calculate how many servers the kiosk needs in that hour.
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2026
Brightwater Juices presses and bottles 20,000 bottles of orange juice a week in one factory.
State two objectives of operations management.
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Outline three inputs used in the transformation process of a bakery.
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Which statement gives the clearest difference between a good and a service?
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2026
Distinguish between operations in a business that makes goods and in a business that provides a service.
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Distinguish between the secondary and tertiary sectors.
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A coffee brand owns farms, a roasting factory and coffee shops. Identify which sector each activity belongs to.
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Define the term value added and calculate the value added per unit.
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Distinguish between goods and services using one example of each.
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Havenford Clothing is a retailer. It opens a small in-house workshop so that it can embroider jackets for customers. How does this affect its sector classification?
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Marrow and Sons owns fishing boats, a smokehouse that cures the catch, and a market stall. Which sector does the smokehouse belong to?
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Northwind Soap wants to raise the value added on every bar without changing its $4 selling price. Which action would achieve that?
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