Crisis management
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Flip to reveal answersFive steps for crisis response?
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All 7 Flashcards — Crisis management
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Question
Five steps for crisis response?
Answer
Act quickly, communicate transparently, take responsibility, protect people first, learn from it.
💡 Hint
Fast, honest, responsible, people, learn
Question
What is a crisis?
Answer
An unexpected event threatening operations, reputation or survival.
💡 Hint
Unexpected + threatening
Question
Crisis response: act fast, communicate, take responsibility, protect people, ___
Answer
Learn — review and update contingency plans.
💡 Hint
Learn
Question
Johnson & Johnson Tylenol crisis (1982) — textbook response?
Answer
Immediately recalled ALL products, communicated openly, introduced tamper-proof packaging.
💡 Hint
Recall + open + tamper-proof
Question
Six types of crisis?
Answer
Natural disasters, product failures, data breaches, financial crises, reputational, supply chain disruptions.
💡 Hint
Natural, product, cyber, financial, reputation, supply
Question
Protect ___ first — above profits
Answer
People (employee and customer safety) — ethics before money in a crisis.
💡 Hint
People
Question
Contingency plan = ___
Answer
A pre-prepared plan for dealing with a specific crisis — prepared in advance to reduce panic and speed response.
💡 Hint
Pre-prepared crisis plan
Read the notes
Full study notes for Crisis management
Topic 5.7 hub
Crisis management and contingency planning (HL only)
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