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Flip to reveal answersQuality = meeting or exceeding ___
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All 15 Flashcards — Quality management
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Question
Quality = meeting or exceeding ___
Answer
Customer expectations.
💡 Hint
Expectations
Question
What does quality mean in business?
Answer
The product or service meets or exceeds customer expectations.
💡 Hint
Meets/exceeds expectations
Question
What is quality control (QC)?
Answer
Checking products at the END of production to find and remove faulty ones — reactive.
💡 Hint
Check at the end
Question
Name three benefits of good quality
Answer
Customer loyalty/repeat purchases, good reputation, fewer returns (lower costs), premium pricing, competitive advantage.
💡 Hint
Loyalty, reputation, fewer returns
Question
QC = reactive (after). QA = ___ (throughout)
Answer
Proactive — building quality into every stage prevents defects.
💡 Hint
Proactive
Question
What is quality assurance (QA)?
Answer
Building quality into EVERY stage of production — preventing defects rather than finding them.
💡 Hint
Quality at every stage
Question
Name three consequences of poor quality
Answer
Complaints/returns, bad reviews, wasted materials/rework, loss of market share.
💡 Hint
Complaints, bad reviews, waste
Question
Good quality → loyalty, reputation, ___, lower costs
Answer
Higher prices — premium quality commands premium pricing.
💡 Hint
Higher prices
Question
QC = catch defects at the ___. QA = ___ defects throughout
Answer
QC = end. QA = prevent.
💡 Hint
End vs prevent
Question
Good quality allows businesses to charge ___
Answer
Higher/premium prices — customers pay more for products they trust.
💡 Hint
Higher prices
Question
QA reduces waste because ___
Answer
Every worker checks quality at their stage — defects caught before resources are wasted.
💡 Hint
Catch early
Question
Why is QA better than QC for reducing waste?
Answer
Problems are caught early (less wasted resources), rather than after production is complete.
💡 Hint
Catch early = less waste
Question
Quick: QC checks AFTER. QA builds quality ___
Answer
Into every stage of production.
💡 Hint
Every stage
Question
Poor quality leads to ___ costs (wasted materials, rework)
Answer
Higher costs — defective items waste resources and need fixing.
💡 Hint
Higher costs
Question
QA can lead to ___ certifications (e.g. ISO standards)
Answer
Quality certifications — proving to customers the business meets international quality standards.
💡 Hint
ISO standards
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Topic 5.2 hub
Operations methods
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